I actually found the clinic’s process for amending bookings really helpful.
We had to change an appointment due to a flight change and a person came back to me straight away via the WhatsApp service. They moved the booking and offered help in the future / if the booking was changed again

Megan

Great Customer Support. WhatsApp channel was really useful and very responsive. Really nice not to have to hang on the phone to get quick questions answers.

Louise

I really just admire and appreciate the courtesy with which they treated me, whilst being all professional and security / safety conscious all the time.

Needless to say their turnaround time is so prompt and reliable.

I would strongly recommend them any day.

Christopher

Great experience buying here!!! The service it’s really great and they respond immediately for all doubts!
Congrats to everybody that works there!

Javier

These guys are the best! I highly recommend, needed to travel and my test results didn’t get to the lab, chatted with them on Whatsapp, the customer rep, contacted the lab ensured that the lab technician stayed to collect the sample and got my results in 2 – 3 hours! I was overjoyed, I am so sticking with them, they are the best. The prices are great too.

Enyioma

Fit to fly certificate, in 30 min !!!
Very easy process to get your FIT TO FLY certificate, at £15 !!!!
I am extremely satisfied with this company. They also have a WhatsApp service which answers to your questions on time.
I strongly recommend this company

Theofani

Satisfied, easy process and quick answer, though I’ve made a mistake with uploading the photo they were nice and send me a WhatsApp message by letting me know and helping me out with an example. Recommend.

Maria

I ordered a PCR fit to fly test to be done at home, it arrived in time and with clear instructions, sent it back and got results the next day. Very efficient and much cheaper than other providers. Also have a support team answering questions on WhatsApp who were very helpful.

Eva

I have used medicine online several times.
They are professional, on time and always willing to help even in time constrained situations.
Their online chat and WhatsApp contacts are very accessible and helpful at all times.
I highly recommend their service

RA

Great service. Very quick and efficient. Their customer support is brilliant – reactive directly via WhatsApp.

Renzo

Superb service. The customer service was really helpful with my order and working their best to help me out! Definitely recommended !!

Law Kim

very professional staff in the customer services i phoned up and they put me right as i was struggling with the procedure on how to activate the kit i would recommend medicines on line.

Stuart

Very helpful and responsive service. It can be difficult to navigate the whys and wherefores if COVID travel needs, these guys helped us out in a fix!

Tareq

Excellent and prompt service!
I have used it many times and satisfaction guaranteed.
Thank you to the WhatsApp customer service team for your great work!

FD

I ordered COVID tests from Medicines Online 3 times now and never had any issues.
The tests always arrived on time, the instructions were straightforward and got the results back quickly. Also the prices are better than many other private test providers.

Alexandra

Excellent service from start to finish. Antigen tests arrived next day. Fit to fly certificate results within an hour of uploading the results.

Bg

Fabulous service from an assistant called Ella – helped me every step of the way to getting my FTF test through in time! Thank you!

Ella

Had many questions and all efficiently and clearly responded to. Definitely recommend this service.

K Ln

Super speedy service, especially if you can drop sample to their lab. Customer service are excellent and really helpful! Will definitely use again.

Jose

I am not one for leaving reviews but this company customer service has been excellent on more than one occasion. I have used them multiple times and recommended them to many people who have also received excellent service. Yes things can sometimes go wrong with this testing malarkey, yet this is where they have really excelled and gone above and beyond. A word of advice, always have at least one spare and legitimately recognised antigen test kit at home in the event the antigen you recieve does not work (which happens and is a manufacturing fault not medicines online) because they will help you to add it to your order number!!

Bianca