Product Delivery Information to Healthcare Professionals

UK Only Orders

We offer FREE standard tracked delivery on orders more than £150.

The following delivery options are available:

• Standard Tracked Delivery – 3/4 day delivery – £4.95
• Tracked Next Day Delivery – 1 working day – £5.95
• Important Delivery Information

All our orders are sent out using Approved Couriers. We always aim to dispatch all orders received before 2pm the same working day. Any orders received after 2pm or over the weekend will be dispatched the next working day.

All MULTI-MULTI Appointment Booking Orders are subject to approval by the respective Clinic and Pharmacists.

Your appointment date in the checkout is subject to your consultation being approved by that healthcare team. You will be notified by email of the appointment confirmation.

All On-line portal product orders: Sanitiser, Face Masks and Coronavirus Testing, are subject to availability and maybe delayed or similar products substituted. N95 masks are similar protective levels as PPP2 masks. COVID-19 Test Kits are CE approved for professional use. We will inform you of any delay or substitution by email. Substitutions will not be made without customer approval in advance. Orders may be delayed if customers do not reply to our notifications.

Order processes and delivery processes can be tracked from your dispatch email and in your MOL account.

MOL carefully pays attention that all items are in proper packaging delivery of the goods ordered. By making any order on the MOL website, you are confirming that it’s safe for our packages that you have requested to be sent to you.

Please notify our customer support team if this is not the case and you feel is not safe for the package to be couriered. Sanitiser products are high alcohol content and should be stored in a safe place.

Some deliveries containing Sanitiser for example may need a signature on receipt and may be retained by the Courier for further delivery if no one is available to sign for them. Some On-line portal items may also be retained for second delivery. A delivery card with contact number will be left for you to arrange the second delivery.

Accounts: [email protected]
Legal: [email protected]
Information: [email protected]
sales: [email protected]
Customer Service: [email protected]cinesonline.org.uk